The Offa Guarantee

Your payment is held securely until your order completes. The seller is only paid once you have your item, and our team steps in if something goes wrong.

From Payment to Payout

1. You pay. Stripe, our trusted payment partner, holds the money. The seller cannot touch it.
2. You receive the item. Shipped orders: you have 48 hours after delivery to check it over. Pickups: you confirm the handover in the app, so inspect the item before you confirm.
3. The seller is paid. Funds release when the order completes.

Something wrong?

Open a dispute from the order screen (for shipped orders, within 48 hours of delivery). Your payment stays held until the case is resolved.

You're Protected When

• The item doesn't match the listing, arrives damaged or faulty, or never arrives
• The seller sends the wrong item
• Key details were misrepresented (condition, authenticity)

Protection Doesn't Apply When

• You change your mind about an item that matches its description
• You pay outside of Offa
• You confirm a pickup handover without inspecting the item
• Wear is consistent with the listed condition

How Disputes Work

1. Open a dispute and describe the issue
2. Add evidence: photos and chat messages that support your case
3. Our team reviews and may contact both parties
4. Resolution: refund, partial refund, or release to the seller

Need Help?

Questions about an order or a dispute? Go to Settings > Help & Support > Contact Us, or email support@offa.app.